Refund policy
Return & Refund Policy
At Sanktuari Decor, each item is made-to-order with care. We take pride in delivering high-quality, culturally inspired pieces designed to elevate your space.
Return Eligibility
We accept returns within 30 days of delivery under the conditions outlined below.
Defective, Damaged, or Incorrect Items
If your item arrives damaged, defective, or incorrect, you are eligible for:
* A free replacement, or
* A full refund
Please contact us within 7 days of delivery with:* Your order number
* Clear photos of the issue
Non-Defective Returns
Because all items are made-to-order, returns for non-defective items are not guaranteed.
However, we accept return requests within 30 days of delivery and may approve returns or offer alternative solutions on a case-by-case basis.
If a return is approved:
* Items must be unused and in original condition
* Return shipping costs are the responsibility of the customer
* A restocking fee may apply
Exchanges
We accept exchanges for:
* Defective or damaged items
* Approved return cases (when applicable)
Refunds
Once your return or refund is approved:
* Refunds are issued to your original payment method
* Please allow **48–72 hours** for the refund to reflect after processing
Order Changes & Cancellations
Because orders are processed quickly:
* Changes or cancellations must be requested within 2–4 hours of purchase
* After this window, changes cannot be guaranteed
Shipping Issues
If your order is:
* Lost in transit
* Marked delivered but not received
Please contact us and we will assist in resolving the issue.
Contact Us
Important Note
All products are made-to-order. This allows us to offer unique, custom-designed pieces while reducing waste and maintaining quality.